Monitors that have been opened by customers must be sold as such. We are refining the inspection process to remove any confusion, but rest assured ASUS does not allow returned or otherwise used products to be sold as new. Incidentally, that visual inspection is the reason why some new PG279Q monitors received by customers appear to have been opened already. Every PG279Q sold in North America must pass a visual inspection in a darkened environment before it’s shipped to a vendor. We’ve also introduced an additional layer of quality control to prevent problematic displays from slipping through the cracks. Since the PG279Q’s release, we’ve adopted the industry’s most stringent screening criteria to ensure that only the very best monitors make the grade.
The nature of LCD manufacturing means there’s some inescapable variance from one display to the next.
There has been a lot of discussion recently about IPS glow and backlight bleed on our ROG Swift PG279Q gaming monitor, concerns we’ve been working proactively to address on multiple levels. We’re constantly striving to improve, and part of that effort includes carefully monitoring the community and listening to feedback to ensure we’re meeting expectations. ASUS takes quality seriously, especially on premium ROG products.
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